UE4 + simplygon crashes on launch

Development Platform & Builds
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1

Reproduce step:

  1. Disconnect any network of the computer
  2. Open the UE4 with simplygon version
  3. The UE4 crashes on launch about 45%, and have no any message.

After investigate, I found the output log has one line:
LogSimplygon:Warning: Failed to initialize Simplygon. Error: -10002.

I also found this line in simplygon header file
SG_ERROR_FAILEDCONTACT = -10002, /// cannot contact the licensing server, check firewall/proxy server

In other words, If UE4 builds with simplygon, networks between licensing server and UE4 should always clear.
Otherwise the user will get crashed without any hints.

2

Hi windkey -

Can you clarify how you have installed the Simplygon, are you using the Basic or Advanced Installation, and are you using the Simplygon Cloud or a Licenced version?

Thank You

Eric Ketchum

3

Hi windkey,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

Eric Ketchum