UE4 launcher is not working :(

cant find any solution to my problem even the UE4 fix does not help me at all when i start the engine and then click on launch the engine start to 18% then nothing happened at all i am so disappointed about it i never ever get it to launch , i start from 4.11 up to 4.13.2 but no luck i almost gave up on it :frowning:

please help me :frowning:

i include my dxdiag and dublog


[link text][2]

anyone could help me there please

Hi nawafxark,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

Have a great day

i check all of these troubleshoots before but none of them work for me at all :frowning:

Go ahead and use the Email Us button on the side of the help site then. That will allow you to get in touch with one of our support staff.

i call them but no luck they can’t help me i tryed to add the commaned in target -opengl -http=winine in the epic launcher short cut everything is working (games , browes etc) exapt the UN4 engine launcher is loding up to about 18% then nothing happend why there is no solution to my proplem why it is so complicated to run it what did i miss please anyone help me :frowning: