UE4 Crashes on Project Viewer

So anytime I launch UE4, it loads up, goes to the project viewer, and crashes :frowning:

MachineId:6E12BC3A43EB76CE6D018FA8A7DF2991
EpicAccountId:ff28842f9cd24e4994eadfb2ae60f89e

Access violation - code c0000005 (first/second chance not available)

igd10umd64 + 1041702 bytes
igd10umd64 + 1148337 bytes
igd10umd64 + 1151488 bytes
igd10umd64 + 1055389 bytes
igd10umd64 + 1033880 bytes
igd10umd64 + 101632 bytes
igd10umd64 + 33878 bytes
igd10umd64 + 183661 bytes
igd10umd64 + 193104 bytes
igd10umd64 + 64868 bytes
igd10umd64 + 63454 bytes
igd10umd64 + 216277 bytes
igd10umd64 + 83029 bytes
igd10umd64 + 91348 bytes
igd10umd64 + 94886 bytes
igd10umd64 + 75171 bytes
igd10umd64 + 18675 bytes
d3d11 + 525355 bytes
d3d11 + 524098 bytes
d3d11 + 274562 bytes
d3d11 + 228988 bytes
d3d11 + 134266 bytes
d3d11 + 412309 bytes
d3d11 + 412235 bytes
d3d11 + 408666 bytes
d3d11 + 372803 bytes
d3d11 + 134958 bytes
d3d11 + 458172 bytes
d3d11 + 457093 bytes
d3d11 + 455269 bytes
d3d11 + 167628 bytes
d3d11 + 166728 bytes
UE4Editor_D3D11RHI!SafeCreateTexture2D() + 24 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:433]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIAsyncCreateTexture2D() + 994 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:1051]
UE4Editor_RHI!AsyncCreateTexture2D_Internal() + 178 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_RHI!FRHICommandListImmediate::AsyncCreateTexture2D() + 870 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_Engine!RHIAsyncCreateTexture2D() + 94 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_Engine!FCreateTextureTask::DoWork() + 84 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\engine\private\texture2d.cpp:1915]
UE4Editor_Engine!FAsyncTask::DoThreadedWork() + 18 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\asyncwork.h:317]
UE4Editor_Core!FQueuedThread::Run() + 123 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\hal\threadingbase.cpp:326]
UE4Editor_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
UE4Editor_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
kernel32 + 88557 bytes
ntdll + 181569 bytes

Thatโ€™s the crashlog.
A fast answer would be appreciated!

Thanks!

Hello Udotno,

I am looking into your issue and It seems that I may need some more information to be able to help.

  1. are you launching UE4 from the launcher by double clicking on Epic Games Launcher and then selecting Launch from the Engine Versions section? or are you double clicking UE4Editor.exe from the install location?
  2. What version of the engine are you using?

I also am including a link to a web page that has detailed instructions on troubleshooting launcher and installation related issues. If you are able please read through this page and follow all of the instructions listed.

If you are still experiencing the issues after that please attach the verbose logs and I will investigate the problem further. Also if there is any other information that you think might be helpful make sure to include it as well.

Thanks,

Benjamin Hyder

Thanks for replying so fast!

Yes I am launching it from the Epic Games Launcher and
I am using UE 4.7.1, the latest I believe.

Hi Udotno,

Thank you for sending that additional information. It will be very helpful if we end up needing to submit a bug report for your issue. The next step is to go to this link:

and follow the instructions under the following sections:

1.The Launcher fails to load, or crashes on load

2.None of the Above Helped - Getting Debug Logs

These sections contain detailed instruction on how to gather and send the necessary files for us to submit the bug report. Once you have the files that are needed just zip them up using whatever utility you prefer (7zip is free and easily found with a quick google search) and attach the zipped file. Once I have the files I will put together a bug report, submit it to the devs, and give you a jira ticket number to help with tracking. Then when changes are made I will post a comment to keep you up to date and hopefully we can get this problem worked out for you.Also feel free to include any additional info that you think might help, canโ€™t ever have to much info.

Thanks,

Benjamin Hyder

link text

Hi Udotno,

I started assembling a bug report to submit to the developers regarding your bug, but it seems that the log that you uploaded is not the verbose log that is needed for a proper bug report. If you could please include the โ€œVerboseโ€ logs and also if possible it would also be very beneficial to include your dxdiag file as well.

Instructions for downloading the โ€œVerboseโ€ logs (different from the logs that are generated normally):

under the section :None of the Above Helped - Getting Debug Logs

Instructions for obtaining your dxdiag information can be found here:

Thanks,

Benjamin Hyder