Hi there,
This website is intended UE4 developers. For Fortnite issues, please visit http://fortnitehelp.epicgames.com/
There you will find various troubleshooting articles as well as an Email Us button that you can use to get in touch with one of our support staff who can assist you further with this.
Any other questions or concerns regarding Fortnite should be directed to the Fortnite forums located here: https://www.epicgames.com/fortnite/forums
Thank you