Ue4 3ds max exporter do not find version / can't install

Diana_Lacruz · March 17, 2018, 2:19pm

Hi!
Trying to install UnrealDatasmithMaxExporter_4_19_18_3, there’s a problem that always appears saying that No supported version of 3ds Max have been found I’ve installed 3ds Max in another Disc than the Windows one, and I don’t know if there’s any way to tell the installer where he must look for the installed version of 3ds Max.

Anyone with the same problem or any solution to this?

Thanks!!

alexloz · March 29, 2018, 6:47am

I am having this exact same issue, was hoping I’d be able to find a solution here also

anonymous_user_5486b8a8 · April 10, 2018, 3:05pm

Same issue. Bump up this thread I really want to try the Max exporter. I also have my Max installed on D drive.

Linearlight · April 11, 2018, 4:56am

I don’t have this issue and both my Max and UE4 4.19 are on E drive.

But I keep having error msg “There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or packa…” (yeah, it ended there) and won’t install. Edit: I solve my issue by assigning “everyone” to have full control of %temp% folder.

anonymous_user_4731aed1 · May 8, 2018, 10:42am

I’m having the same issue!
Any suggestions?
Thanks

ilvertigo · July 25, 2018, 12:28am

Same here, can’t install the exporter. tried 4.19 exporter. not good either.

ilvertigo · July 25, 2018, 12:32am

https://unrealstudiohelp.epicgames.com/s/article/Installation-error-No-supported-version-of-Autodesk-3ds-Max-has-been-found?

ilvertigo · July 25, 2018, 2:59am

Ok. founded a way. Just hard copy-paste your entire 3dsmax 201X folder into your C drive ProgramFiles/Autodesk/… and the installator will find the correct files. Then Manually copy from the new Folder “Plugins” to your currently working plugin folder:

DatasmithMax2017.dle
FreeImage317.dll
LibRaw.dll

and it’s done, not fancy but works. have fun.

Diana_Lacruz · July 25, 2018, 6:18am

I’ll test It, let’s see if It works for me

user_5fb36d4f1f0630ad8bb45ec4eed861d985674fbfaa716f33a6e010 · June 5, 2023, 5:08pm

I tried ,the installater still couldn‘t find my version of 3dsMax

UE_FlavienP · June 13, 2023, 2:48pm

If you are using Max 2024 we do not have an official support for it. Will come with 5.3
You could have a look at the link I gave here 3ds max 2024? - #6 by UE_FlavienP

javenu · April 11, 2024, 11:13pm

I’m running into this with Max 2025

I’ve tried copying to c:\program files\autodesk
Tried Datasmith 5.3 and Datasmith 5.4 installers

Any tips for installing Datasmith for Max 2025?

UE_FlavienP · April 12, 2024, 11:11am

Wait for us to update the exporter to support 2025
No ETA yet.

UE_FlavienP · April 25, 2024, 1:50pm

The datasmith exporter supporting Max 2025 is now out.

shanefinley · June 20, 2024, 2:44pm

Thanks for the update. Should we use the latest version of the Exporter for UE 4.27? Or still use the one that matches version 4.27. I’m trying to install the 4.27 Exporter, but get an error saying: “No supported version of Autodesk 3DS Max has been found”. Max is definitely installed on my machine.

UE_FlavienP · June 24, 2024, 12:07pm

Each exporter version only supports whatever Max versions were available at the time. So your 4.27 exporter will not detect latest Max versions.
To detect Max2025 you will need to use the 5.4 version of the exporter. You can try to import udatasmith generated from that exporter into 4.27 and see if that works.