hi, i have looked at threads with similar problems and followed all the solutions with no avail. i have tried to manually install the prerequisites and i removed the C++ 2015 libraries. tried reinstalling the launcher, ran as administrator and still cant find a solution. i have tried to debug this myself but it just isnt happening.
i would like to ask if i can go to git hub for unreal and download the full game engine without having to use the launcher and if anyone can see what the problem i am having.
here is my error log:
[1818:1828][2016-01-14T12:10:51]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Redist\LauncherPrereqSetup_x64.exe, cmdline: ‘’
[1818:1828][2016-01-14T12:10:51]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Mobeen Aftab\AppData\Local\Temp\Launcher_Prerequisites_(x64)20160114121051.log’
[1818:1828][2016-01-14T12:10:51]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Redist\LauncherPrereqSetup_x64.exe’
[1818:1828][2016-01-14T12:10:51]i000: Setting string variable ‘WixBundleName’ to value ‘Launcher Prerequisites (x64)’
[1818:1828][2016-01-14T12:10:51]i100: Detect begin, 1 packages
[1818:1828][2016-01-14T12:10:51]i103: Detected related package: {A1C97AE7-FB6B-425F-B75B-7A16E1E5639D}, scope: PerMachine, version: 1.1.52.0, language: 0 operation: MajorUpgrade
[1818:1828][2016-01-14T12:10:51]i101: Detected package: PortalPrereqSetup, state: Absent, cached: None
[1818:1828][2016-01-14T12:10:51]i052: Condition ‘VersionNT64’ evaluates to true.
[1818:1828][2016-01-14T12:10:51]i199: Detect complete, result: 0x0
[1818:1784][2016-01-14T12:10:59]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[1818:1828][2016-01-14T12:10:59]i200: Plan begin, 1 packages, action: Install
[1818:1828][2016-01-14T12:10:59]i000: Setting string variable ‘WixBundleRollbackLog_PortalPrereqSetup’ to value 'C:\Users\Mobeen Aftab\AppData\Local\Temp\Launcher_Prerequisites(x64)20160114121051_0_PortalPrereqSetup_rollback.log’
[1818:1828][2016-01-14T12:10:59]i000: Setting string variable ‘WixBundleLog_PortalPrereqSetup’ to value 'C:\Users\Mobeen Aftab\AppData\Local\Temp\Launcher_Prerequisites(x64)_20160114121051_0_PortalPrereqSetup.log’
[1818:1828][2016-01-14T12:10:59]i201: Planned package: PortalPrereqSetup, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1818:1828][2016-01-14T12:10:59]i299: Plan complete, result: 0x0
[1818:1828][2016-01-14T12:10:59]i300: Apply begin
[16E0:0424][2016-01-14T12:11:04]i000: Caching bundle from: ‘C:\Users\Mobeen Aftab\AppData\Local\Temp{c6c5a357-c7ca-4a5f-9789-3bb1af579253}.be\LauncherPrereqSetup_x64.exe’ to: ‘C:\ProgramData\Package Cache{c6c5a357-c7ca-4a5f-9789-3bb1af579253}\LauncherPrereqSetup_x64.exe’
[16E0:0424][2016-01-14T12:11:04]i320: Registering bundle dependency provider: {c6c5a357-c7ca-4a5f-9789-3bb1af579253}, version: 1.0.0.0
[16E0:1ACC][2016-01-14T12:11:04]i305: Verified acquired payload: PortalPrereqSetup at path: C:\ProgramData\Package Cache.unverified\PortalPrereqSetup, moving to: C:\ProgramData\Package Cache{66C5838F-B854-4A55-89E6-A6138747A4DF}v1.0.0.0\LauncherPrereqSetup_x64.msi.
[16E0:0424][2016-01-14T12:11:04]i323: Registering package dependency provider: {66C5838F-B854-4A55-89E6-A6138747A4DF}, version: 1.0.0.0, package: PortalPrereqSetup
[16E0:0424][2016-01-14T12:11:04]i301: Applying execute package: PortalPrereqSetup, action: Install, path: C:\ProgramData\Package Cache{66C5838F-B854-4A55-89E6-A6138747A4DF}v1.0.0.0\LauncherPrereqSetup_x64.msi, arguments: ‘’
[16E0:0424][2016-01-14T12:11:28]e000: Error 0x80070643: Failed to install MSI package.
[16E0:0424][2016-01-14T12:11:28]e000: Error 0x80070643: Failed to execute MSI package.
[1818:1828][2016-01-14T12:11:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1818:1828][2016-01-14T12:11:28]i319: Applied execute package: PortalPrereqSetup, result: 0x80070643, restart: None
[1818:1828][2016-01-14T12:11:28]e000: Error 0x80070643: Failed to execute MSI package.
[16E0:0424][2016-01-14T12:11:28]i318: Skipped rollback of package: PortalPrereqSetup, action: Uninstall, already: Absent
[1818:1828][2016-01-14T12:11:28]i319: Applied rollback package: PortalPrereqSetup, result: 0x0, restart: None
[16E0:0424][2016-01-14T12:11:28]i329: Removed package dependency provider: {66C5838F-B854-4A55-89E6-A6138747A4DF}, package: PortalPrereqSetup
[16E0:0424][2016-01-14T12:11:28]i351: Removing cached package: PortalPrereqSetup, from path: C:\ProgramData\Package Cache{66C5838F-B854-4A55-89E6-A6138747A4DF}v1.0.0.0
[16E0:0424][2016-01-14T12:11:28]i330: Removed bundle dependency provider: {c6c5a357-c7ca-4a5f-9789-3bb1af579253}
[16E0:0424][2016-01-14T12:11:28]i352: Removing cached bundle: {c6c5a357-c7ca-4a5f-9789-3bb1af579253}, from path: C:\ProgramData\Package Cache{c6c5a357-c7ca-4a5f-9789-3bb1af579253}
[1818:1828][2016-01-14T12:11:28]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No