UE Marketplace Ratings Not Transferred & Unable to Submit for Review & Unable to Delete Untitled Listing

General Issues & Bug Reporting (Fab)
, , , ,
1

Summary

Hello,

I am facing 3 different issues;

  1. After the migration, the UE Marketplace rating stars have still not been transferred, and this applies to all of my projects.
  2. The project named “Horror Engine SE” has been stuck in the “Live & Update - Draft” status for some reason, and the “Submit for Review” function does not respond when I click the Confirm button. I don’t have this issue with my other projects.
  3. A project named “Untitled listing” has been created, and I am unable to delete it.

I would appreciate your assistance.

Best regards.

URL where the bug was encountered

https://www.fab.com/portal/listings/787a87cf-fdcd-4c1c-9185-f3741949b371/edit (Stars have still not been transferred & Can not submit for Review.)
https://www.fab.com/portal/listings/1c53395c-e360-4acb-a40b-17483e791fd9/edit (Stars have still not been transferred.)
https://www.fab.com/portal/listings/ddbb7c0f-a216-4b41-8617-65d2a76a4c65/edit (Stars have still not been transferred.)
https://www.fab.com/portal/listings/6cd92250-c1cd-4a7e-92f7-5f8ca4941b03/edit (Can not delete.)

Platform

Mozilla Firefox & Google Chrome

Operating System

Microsoft Windows 11

2

Hi @tansuergene - thanks for your report.

  1. Stars have transferred and will be visible on your listing pages when Fab launches.
  2. The team is aware of this issue and working on resolving it. I recommend reaching out to our support team with your product ID (the alphanumeric string in the listing URL) so that they can manually adjust the status.
  3. At the moment, it’s not possible to delete listings - this should be resolved soon.
3

Thank you @skfabby. But I couldn’t find the email address of the fab support team. Can you share it with me if possible?

4

hi, @tansuergene
Please reach out to support here through the support form