After the migration, the UE Marketplace rating stars have still not been transferred, and this applies to all of my projects.
The project named “Horror Engine SE” has been stuck in the “Live & Update - Draft” status for some reason, and the “Submit for Review” function does not respond when I click the Confirm button. I don’t have this issue with my other projects.
A project named “Untitled listing” has been created, and I am unable to delete it.
Stars have transferred and will be visible on your listing pages when Fab launches.
The team is aware of this issue and working on resolving it. I recommend reaching out to our support team with your product ID (the alphanumeric string in the listing URL) so that they can manually adjust the status.
At the moment, it’s not possible to delete listings - this should be resolved soon.
Thank you @epik_kate@skfabby. I filled out a support form after your guidance, but I didn’t receive any ticket id or an e-mail. I think enough time has passed and I still can’t submit for review, could you please help me.
@tansuergene hi, I’ve confirmed with our support team you should have received a ticked ID by email, can you please check if it landed in Spam by any chance?
hi @tansuergene, apologies, I have linked the incorrect URL for you, the correct one for submitting a ticket is https://support.fab.com/s/ , please file your case there and this time you should receive the ticket ID. I apologize for the inconvenience, it’s my bad.
To give you some context we are aware of this issue, there are some other listings affected, the dev team is working on a fix.
I am still waiting for a response from the support team, but there has been no feedback yet. My listing is still stuck in ‘Update - Draft.’
My Case Number is 13649140.
Additionally, it seems that Fab has launched, but my product, which has 43 stars on the Marketplace, appears to have only 33 stars on Fab.
Listing ID: 787a87cf-fdcd-4c1c-9185-f3741949b371
Hey @skfabby@epik_kate My project is still stuck in ‘Updated - Draft’ status. I’ve been waiting for it to be resolved since October 2. No one is responding, and no one is fixing it. Please help me at this point. My Case Number is 13649140.
Also, the 10 missing stars I mentioned in the Post above haven’t been restored either (though the total has increased over by new reviewers).
Another bug: Not all my listings are visible on My Profile
Hi @skfabby. I just got this email but the problem still persists. When I click “Submit for Review” a small window opens and then when I click “Confirm” the small window closes and nothing happens.
