[UE Crash while laptop is in battery mode]

Community Community & Industry Discussion
1

Happy friday!

Seems like the GPU is behaving poorly or switching off when ue4 is loaded an not plugged into the powerbrick. When plugged in UE4 behaves normally.

Any tips on what could be tweaked?

**UPDATE:
-**Toggling battery performance globally an on a per application basis does not work.
-Updating drivers does not work
-Setting preferred graphics proccessor to NVIDIA gpu does not work

Logs:


[2018.08.03-22.56.54:450]  1]LogCollectionManager: Rebuilt the object cache for 0 collections in 0.000000 seconds (found 0 objects)
[2018.08.03-22.56.54:450]  1]LogCollectionManager: Fixed up redirectors for 0 collections in 0.000050 seconds (updated 0 objects)
[2018.08.03-22.56.57:461] 48]LogSlate: FSceneViewport::OnFocusLost() reason 0
[2018.08.03-22.56.57:535] 49]LogSlate: Took 0.000149 seconds to synchronously load lazily loaded font '../../../Engine/Content/Slate/Fonts/Roboto-Light.ttf' (167K)
[2018.08.03-22.57.01:379] 90]LogD3D11RHI: Error: Result failed
 at D:\Build\++UE4\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Query.cpp:146
 with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
[2018.08.03-22.57.01:379] 90]LogD3D11RHI: [Aftermath] GDynamicRHI=00000229B7E6C180, GDX11NVAfterMathEnabled=0, Result=0xFFFFFFFF, bDeviceActive=0
[2018.08.03-22.57.01:379] 90]LogWindows: Windows GetLastError: The operation completed successfully. (0)
2

What solution did you find ?

3

Unfortunately the only way around this seems to be to disable Intel Graphics drivers and even then barely any performance. No real solution found.

4

I am experiencing exactly same issue on ASUS G551J (4.18)

5

I have the same issue and i found the solution here:

https://answers.unrealengine.com/questions/794738/unreal-engine-is-exiting-due-to-d3d-device-being-l-17.html?sort=oldest

6

I have exactly the same problem on a Dell G3.

7

Solution: Unreal Engine is exiting due to D3D device being lost - Getting Started - Unreal Engine Forums

8

Same problem, same solution - disabled Battery Boost in GeForce Experience settings.

Dell Inspiron 7559
NVIDIA GeForce GTX 960M