Twinmotion is taking forever to import my sketchup file?

I just bought a brand new highest spec laptop from razer it literally came in today and I download Twinmotion to start rendering my models and I’ve been sitting here for over 30 min and it can’t import my small file. Keeps saying “reading data” what to do to fix this or is this on their end? Thank you

Are you doing a direct model import or are you using the Unreal Datasmith extension for SketchUp.

Direct imports may take longer, if you haven't tried the Datasmith it might be faster. DS also has a smoother workflow, you can edit the model in Sketchup and resync it rather than saving and re-importing to TM. It also makes maintaining materials easier.