Twinmotion has closed automatically

Community Community & Industry Discussion
1

Hi,
System Spec:
ASUS Z790-p-Intel core i9-14900K(32 CPUs),32 GB DDR5 RAM,Nvidia Geforce RTX 4080 Super, 2 TB SSD.
Crash Error:

  1. Automatically close while I open the file.
  2. While open file using DirectX 11 as well, open it, close after few second.
  3. Graphics card and display drivers up to date.
  4. Twinmotion version: 2024
  5. Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x00000635afd6efe8

msmpeg2vdec
msmpeg2vdec
msmpeg2vdec
msmpeg2vdec
msmpeg2vdec
msmpeg2vdec
msmpeg2vdec
kernel32
ntdl