Twinmotion crash on converting old file (2021.1 to 2022.2.3)

Development Pipeline & Plugins
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1

I am trying to convert an old Twinmotion file I have (2021.1) to the newest version (2022.2.3). When I try to open this old version the conversion information screen pops up.

Converting file pop up
Converting file pop up720×376 28.3 KB
When I try to convert Twinmotion crashes with the following crash information.

Crash dumpI looked online for a solution and a possibly one suggested changing the setting in twinmotion to DirectX11 instead of 12, and restarting the app before trying again... but the same thing happens. Does anyone have other ideas to try?

Cheers.

2

Hello ,

Thank you for posting in the community and we would need to look at your file to best understand the issue and if we can find solution.

Here is the link to report a bug/crash: https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.