Twinmotion Cloud is currently unavailable

Hello everyone,

We wanted to inform you that Twinmotion Cloud is currently unavailable. The team is actively investigating the issue, but please note that this does not impact other features in Twinmotion.

We’ll keep you updated and let you know as soon as we have a fix.

Thank you for your patience!

Hi everyone, Twinmotion Cloud is back and functional again!
Thank you all for you patience!

Hi! I only have a free 30-day trial, but was led to believe I could use TM cloud. Exports are failing. Was I misled?

@AmpersandStudios Twinmotion Cloud is only available with a seat license
see https://www.twinmotion.com/en-US/license

Interesting. Maybe time to update the website, which specifically states Cloud is available in a free trial.

:thinking: Something has escaped the attention of our proofreaders in this case.
Please, can you tell me where you saw this information?

Hello Twinmotion team. After multiple attempts to upload a panorama set to twinmotion icloud, i receive a pop-up window reading ‘Export failed’.

I have successfully uploaded another file to Twinmotion icloud as recent as October 24th. I am using Twinmotion 2024.1.2.

I have checked my developer dashboard and it says that my seat is active and that my seat does not have an expiration date.

This is a high priority matter as the content needed is critical path content for our project to continue.

Thank you for your time and attention on the matter. Please advise.