Twinmotion assets are not showing in the scene and showing up as empty folders(2052.1.1)

Hi All,
In version 2025.1.1. I’m having issues with some assets and textures. In the screen I have a Hemlock tree that is showing as downloaded but when I place it in the scene I just get an empty folder and no tree in my viewport. I tried uninstalling and re-installing but it did not fix my problem. Am I missing something? Thanks in advance and any help will be greatly appreciated!