Twinmotion 2023.1 (Full) Crashes on Path Tracer

Development Getting Started & Setup
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1

I have a RTX a4000

and a 11th gen i7 cpu

I was able to path trace in Preview 1 but now it immediately crashes when I turn on path tracer.

I have path tracer resolution on low.

I've also tried on a GTX 4080 and AMD Ryzen 9 7900x with 64 Ram

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\tm\workspace\Release-2023.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error DXGI_ERROR_DEVICE_REMOVED

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

kernel32

ntdll

2

Hello ,

Thank you for posting in the community and this seems like a similar GPU crash to the TdrDelay that helps resolve similar issues. Here is the article to reference: https://twinmotionhelp.epicgames.com/s/article/Video-Card-GPU-Crash-during-export-using-Path-Tracer-Long-computation-times-TDR

Consider adding a TdrDelay of 15, 30 or 60 and see if the error gets resolved. Export times might be longer than expected but will avoid the crashing issues.

Check to make sure you have the proper dedicated GPU for Twinmotion if you have several GPU. https://twinmotionhelp.epicgames.com/s/article/Use-your-dedicated-GPU-with-Twinmotion-on-a-Windows-computer

Refer to our system requirements page here:

https://www.twinmotion.com/en-US/docs/2023.1/getting-twinmotion/hardware-and-software-specifications-for-twinmotion/hardware-and-software-specifications-for-twinmotion-2023-1

Update your Drivers, Windows, and check DirectX 2010.

https://www.microsoft.com/en-us/download/details.aspx?id=8109

Note:

  • When considering if a GPU crash is related to a specific driver. You may also want to check with the manufacturer also for known issues this driver may cause.
  • When considering if a GPU crash is related to the operating system, all of the above information applies. Also, for Windows, we strongly recommend using version 20H2. You can find out which version of Windows you are using by pressing the Windows key and typing in winver.

Hope this helps.

Kind regards,

Vincent B.

3

I got the same problem and have tried TdrDelay of 15, 30 and 60，but it doesn't work.

​

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\tm\workspace\Release-2023.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error DXGI_ERROR_DEVICE_REMOVED

It's Twinmotion 2023.1.RTX 3070ti laptop with I7-12700H.😭

​

Hoping for the solution. My architecture classwork would reach the deadline tomorrow, and this crash is driving me crazy.😭 😭

​

To be honest, you should have performed much better with the support of your unrealengine product.

4

I have the same exact issues! Please Vincent could you explain or tells us about a solution on the way? I have deadlines for my project and the Path Tracer is driving me crazy on the new 2023 version. In my case I'm trying to open a 2022.3 project with the conversion tool, and 2 out of 3 times when it does open correctly and I try to use the PT it goes black and crashes after a few seconds. I'm using a new computer with RTX 4090 and also 64 GB RAM so I'm sure the GPU is not the problem. Thank you in advance.

5

I also get a lot of crashes when I click on path tracingI also get a lot of crashes when I click on path tracing.

​

win11 rtx4080 ram64 ​

Tried drivers of various periods, good times and bad times, it may be a problem with the unreal 5 engine

6

Having the similar issues for for two days, I had to start my project over in Enscape.

RTX A5000 latest drivers, Windows updated

Use -d3ddebug to enable the D3D debug device.

Use -gpucrashdebugging to track current GPU state.

[2023.04.23-18.08.48:346][147]LogWindows: Error: Error reentered: Fatal error: [File:Unknown] [Line: 868]

CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed

at D:\tm\workspace\Twinmotion-Revit-2023.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910

with error 887A0006

7

Hello Team, i noticed, that in my case the path tracing crashes immediatly if i add transluency to any material and then turn on the path tracing

on my AMD Radeon RX 6700 XT..

what could it be?

sincerely

Ivan

8

可以尝试直接打开工程文件来打开twinmotion，而不是通过epic​ game打开。如果对应的工程文件直接打开后任然闪退，那就先打开一个小的工程文件，然后再在这个已打开的twinmotion程序中打开你所需要打开的工程文件。听着虽然很玄学，但可以解决报错闪退的问题。

9

For anyone using AMD graphics card, go into AMD Software and under graphics disable everything that you see there, including all the things under advanced, this should make Twinmotion more stable

10

Hello ,

Thank you for posting in the community and sorry to hear about this crash. This is a common GPU crash and hard to diagnose but we are investigating those crashes further with the manufacturer.

Check to make sure you have the latest Windows OS and builds, and latest Drivers. Make sure you have installed the DirectX as well.

For future crashes and bugs you can directly contact us by using the [ contact us ] button from the home page or this link:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

11

Hello ,

Thank you for posting in the community and sorry to hear the troubles.

Please make sure you have the correct Windows 10/11 build:

  • Windows 11 64-bit version.
  • Windows 10 64-bit version 1909 revision .1350 or higher, or versions 2004 and 20H2 revision .789 or higher.
  • Please refer to this page to check your Windows operating system version.

Confirm you have the latest GPU drivers:

  • DirectX 11: Latest drivers
  • DirectX 12: Latest drivers
  • AMD (21.11.3+) and NVIDIA (496.76+)

Remove MSI Afterburner and/or Riva Tuner.

https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Can-Crash-due-to-MSI-Afterburner-and-Riva-Tuner

Here are some additional reasons why you might get a black screen on renders:

https://twinmotionhelp.epicgames.com/s/article/Resolving-Black-Screen-from-Path-Tracer-exports

Try opening Twinmotion 2023.1 then changing the quality setting to low and then open the file and export the renderings to see if the issue is still happening. I imagine it's happening in larger scenes and not an empty or simple file?

If the issue is still happening you can contact us directly by using this link:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

12

Hello ,

If the issue is still happening you can contact us directly by using this link:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

13

Hello ,

Thank you for the message and sorry to hear about the troubles. If your still having issue you can contact us so we can further investigate:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.