Twinmotion 2022.2.1 Stuck on Loading Screen - Cleaned Disk - Deleted Configs - Restarted - Reinstalled - Not working

Development Getting Started & Setup
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1

I have done everything found on this forum and yet my Twinmotion 2022.2.1 will not open. In my documents folder, I also deleted the Twinmotion 2022.2 and 2022.1 folders completely, when I re-opened 2022.1 it opened fine and created a new folder structure in documents. 2022.2 does not create any documents and is in purgatory. Can we get a hotfix? Thanks.

2

Yep!

Same here since the first 2022 executable was released.

So I´m keeping using the 2021 version, no choice. Sad!

3

Hello ,

We are sorry to hear about the troubles and we have made an update that should help resolve most of those loading issues. Please update to Twinmotion 2022.2.2 and if the problem is still occurring please report a bug and include the log file so we can best investigate,

Here is the link to find the log:

https://twinmotionhelp.epicgames.com/s/article/Where-to-find-Twinmotion-log-file

Please use the contact us button on the home page or this link to submit a bug:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

4

Thank you for the follow-up and one of our support team members will be responding to your case.

Kind regards,

Vincent B.

5

I have submitted a bug report because my issues persists.

6

Hi!

Thanks for your help on this issue, now everything is working fine!

Have a nice week!

Abraços!!
…
Júnior Versianni - BOXX Soluções Integradas

Celular (79) 9.9981-8071 | Fone (79) 3021-0999

Twitter: @versianni | Skype: versianni@hotmail.com

Em ter., 25 de out. de 2022 às 21:06, Twinmotion <
twinmotion-support@epicgames.com> escreveu:

7

I uninstalled and re-installed it, and that seemed to do the trick! I had completely deleted the 2022.2 folder, and it wasn't coming back until I re-installed!

8

Hi ,

Thank you for the follow-up and glad to hear you were able to get it resolved with the latest version and doing a re-install.

Hope you have a great rest of your day.

Kind regards,

Vincent B.

9

Hello ,

Thank you for the follow-up and glad to hear you were able to get it resolved.

Hope you have a great rest of your day.

Kind regards,

Vincent B.

10

mute

Abraços!!
…
Júnior Versianni - BOXX Soluções Integradas

Celular (79) 9.9981-8071 | Fone (79) 3021-0999

Twitter: @versianni | Skype: versianni@hotmail.com

Em qua., 26 de out. de 2022 às 16:56, Twinmotion <
twinmotion-support@epicgames.com> escreveu: