Twinmotion 2022.2.1 freezes on startup Windows 10

Hello. I am writing from Chile, yesterday I installed twinmotion 2022.2.1 on my laptop, it is msi GE66 with Windows 10 pro version 21H2 build: 19044.2006.

I had installed other previous versions (2020 and 2021) now to do some work I install the new version, but when starting the software twinmotion freezes and then my laptop stops working, having to turn off the computer to use it again.

I uninstalled and reinstalled TW but the problem is still there, I look in the event viewer but I can't find an error related to twinmotion.

:(

Hello ,

Normally, this issue occurs due to a faulty configuration file for Twinmotion. You can reset this to default by going to the Documents folder on your computer and deleting the Twinmotion2022.2 folder. This will recreate a default configuration the next time you try to launch Twinmotion and hopefully fix the issue.

If that doesn't fix the issue, please submit a bug report here and share a copy of your Twinmotion.log file (Where to find Twinmotion .log file). for our support team to investigate further.

Best,

​​​​​​​Raghib