Twinmotion 2022.1 crashes after launch (RTX 3090)

anonymous_user_756deb70 · April 29, 2024, 2:22pm

Hi, I recently installed the Twinmotion 2022.1 and after loading the program, if I press any button the software will crash, Also if I try to load any files (like any of the demo scenes) it will crash, the crash report is the following:

"LoginId:04f157bd428a915abded5a95b184b93d

EpicAccountId:8e0ce5db9a9a4ede81a1e58ffe6db8bf

Fatal error: [File:Unknown] [Line: 684] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\tm\workspace\Release-2022.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1185 with error DXGI_ERROR_DEVICE_REMOVED with Reason: 887A002B

Twinmotion_Win64_Shipping

kernel32

ntdll"

I have an RTX 3090

64GB of 3200Mhz ram

Ryzen 3700x

I have already tried all the solutions that have been posted onTwinmotion website (like changing the Tdrdelay in windows registry) and nothing has helped. I have updated my Geforce drivers to the latest version (511.23) and also I have tried to uninstall and reinstall the software 2 times till now. I can't think of any other solution.

Thanks in advance

Sepehr

MisterSmile84 · April 29, 2024, 3:14pm

Hello ,

Thank you for contacting us and reporting this crash, would you be able to use this link below to report the bug/crash as this will allow us to better investigate this issue with you. https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

anonymous_user_756deb70 · April 30, 2024, 12:10am

I have the same error, what solution exists? i have a rtx 3060

MisterSmile84 · April 30, 2024, 12:10am

Hello, ,

Here are the things to check:

GPU Driver are updated
Windows version is updated to at least 20H2, 21H1 or 21H2 (Go to Windows Setting -> System -> About to check)

If you have more than one GPU also follow the instructions in this article to make sure you are using the correct one. https://twinmotionhelp.epicgames.com/s/article/Use-your-dedicated-GPU-with-Twinmotion-on-a-Windows-computer

Kind regards,

Vincent B.

MisterSmile84 · April 30, 2024, 12:19am

Hello,

I wanted to provide the cause of the crash as it is related to the MSI afterburner. Please refer to this article for details:

https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Can-Crash-due-to-MSI-Afterburner-and-Riva-Tuner

Kind regards,

Vincent B.

antoine984 · April 30, 2024, 12:38am

Bonjour j'ai le même souci avec le une rtx 4080, je ne comprends pas la solution!

antoine984 · April 30, 2024, 12:38am

LoginId:ff4fb05e4bfd90a934d5bba7b888addd

EpicAccountId:4ee51d51bbd54bad974d63ee740109a6

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000000e0

Twinmotion_Win64_Shipping

kernel32

ntdll

kazumasa · April 30, 2024, 12:38am

Hello,

I also experienced a crash when launching Twinmotion2023, but I was able to resolve it using the following method.

For Windows, go to the following folder path. '%HOMEPATH%\AppData\Local'
Delete the folders related to Unreal Engine. Specifically, delete folders such as 'Unreal Engine', 'UnrealBuildTool', 'UnrealDatasmithExporter', 'UnrealEngineLauncher', 'UnrealHeaderTool', 'UnrealMadrid', and any other folders related to Unreal.
Once you have uninstalled Twintmoion from the launcher, reinstall it.
Launch Twinmotion again.

Note that if you try to launch Twinmotion from the launcher, it will fail to start with error code LS-0013. Instead, launch the 'Twinmotion.exe' file directly from the File Explorer.

This method worked for me and resolved the Twinmotion crash issue.

anonymous_user_756deb70 · April 30, 2024, 12:55am

Hello, thanks for your response,

I have reported the crash using the link you provided. I hope you can find a way to fix it.

Best regards,

Sepehr