TW 2023.1 P2 Fatal Error Crash even after today's 03/29/2023 Update

Development Getting Started & Setup
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1

About 30 to 60 seconds after opening TW. Every time.

I deleted all things Epic Games and Reinstalled on my brand new MacMini M2

It was all working great until a few days ago when I added a new User to the MacMini. Then started crashing.

Then it wanted Xcode installed, but still crashing.

Just updated todays update. Still crashes.

HELP!

Fatal error: [File:Unknown] [Line: 1430] FMallocBinned2 Attempt to realloc an unrecognized block 0x600000c40000 canary == 0x9 != 0xe3

FMallocBinned2::FreeExternal(void*) Address = 0x105ba49ff (filename not found) [in Twinmotion-Mac-Shipping]

operator delete(void*) Address = 0x105a24a19 (filename not found) [in Twinmotion-Mac-Shipping]

Unknown() Address = 0x7ff822fa7ca3 (filename not found) [in Network]

Unknown() Address = 0x7ff823398a93 (filename not found) [in Network]

Unknown() Address = 0x7ff822c63e3c (filename not found) [in Network]

Unknown() Address = 0x7ff8230a7e1c (filename not found) [in Network]

Unknown() Address = 0x7ff8232581c5 (filename not found) [in Network]

Unknown() Address = 0x7ff823281a74 (filename not found) [in Network]

Unknown() Address = 0x7ff822e82ea6 (filename not found) [in Network]

Unknown() Address = 0x7ff820c1f659 (filename not found) [in CFNetwork]

Unknown() Address = 0x7ff822d27c59 (filename not found) [in Network]

Unknown() Address = 0x7ff82344c146 (filename not found) [in Network]

Unknown() Address = 0x7ff81c2887fb (filename not found) [in libdispatch.dylib]

Unknown() Address = 0x7ff81c289a44 (filename not found) [in libdispatch.dylib]

Unknown() Address = 0x7ff81c291a71 (filename not found) [in libdispatch.dylib]

Unknown() Address = 0x7ff81c29aad7 (filename not found) [in libdispatch.dylib]

_pthread_wqthread Address = 0x7ff81c405ce3 (filename not found) [in libsystem_pthread.dylib]

start_wqthread Address = 0x7ff81c404c67 (filename not found) [in libsystem_pthread.dylib]

2

WHY ISN'T ANYONE FROM TWINMOTIONS OR ERIC GAMES HELPING ME ON THIS!! TM 2022 opens and works perfectly. I was hopeful that with the release of the full version of 2023, that the update would prevent my continued crash in both 23 previews. It did not. I am temped to wipe all things epic games and twin motions, but afraid, I will loose what ever hidden log that allows me to keep my Vectorworks pricing. I did do a "wipe of all things TW 2023 and performed a re-install and that did not work. It continues to crash. Why would 22 work fine and 23 not work and continues to crash. I have followed other steps for deleting certain logs and still 23 crashes. What should I do? BTW preview 23 1 worked for a few days without a crash. after the first update it stopped working. Also I am on a Mac Mini M2, brand new, tons of memory, tons of graphic, tons of disk space. Please Help!!!!!

3

Hi,

Thank you for reaching out in the community, and for submitting a bug report with us as well. I've just replied to your case though wanted to follow up here also.

Please know that we are aware of this crash and are currently investigating - we're seeing that this is likely due to an incompatibility with macOS Ventura's Private Relay feature being enabled. As a workaround to avoid this crash, please try turning this feature Off when you are using Twinmotion, it can be turned on again after. Please see the following article for reference: Crash on macOS Ventura at Startup

Best Regards,

Morgan

4

Holy Moly, that completely worked. I looked everywhere for this answer, send many a message to support, and to the community. Thank you for the quick reply! Wonder if Apple will provide an option to use while using TM's or I will have to turn on and off all the time.

Cheers Joel