I received a confirmation email that my verification was positive but the registration process gets stuck on STEP 4 Trader Verification. I get an error like this: An error occurred while trying to process the response from server. Please retry later or contact an admin for help.
I tried to go through the process from Chrome and from Edge browser - the same result. Seems, like it might be on the server side.
Start onboarding a new seller on Fab,
Get a positive verification e-mail.
Go to Fab to complete the registration process - step 4 gets stuck.
Expected Result
I’d like to go to the next steps to fill the Tax Setup and Payout to be able to publish my assets for sale.
Observed Result
Step 4 gets stuck with an error message:
An error occurred while trying to process the response from server. Please retry later or contact an admin for help.
I am also facing the same problems:
“An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”
Same problem here, Step 1. I can only assume the bandwidth of their ‘server’ is saturated? Its early days but so typical of Epic. In a month or so someone might figure out there is some obscure browser extension that is bugging their system… like uninstall ‘What the F’ and all will be fine!
I’ve been trying to register for over a week, and I’m having issues at the first stage. I tried different browsers, incognito modes, and other options, but none of it works for me. Perhaps my account is somehow incompatible, but I can’t be sure (I’m just using the same one I had before). I don’t know what exactly is causing this, but there’s clearly a problem that isn’t resolved by simply switching browsers or using incognito mode. The only thing I haven’t tried is creating a completely new account, but I don’t want to do that because I’ll lose my library, and managing multiple accounts is inconvenient. So, I’m asking for attention to this issue, and if there’s anything I can do on my end to help, please let me know
