Trader verification error. Fab support unable to help.

General Issues & Bug Reporting (Fab)
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1

Summary

Can’t get around the following error to get verified as a trader:

Verification Error
We were unable to complete your trader verification. In order to retry please reach out to our support team by creating a support case.

And the support team is not of much help.

Any suggestions on what type of document are they expecting to prove the information provided?

What type of bug are you experiencing?

Documentation

Steps to Reproduce

Try to get verified as a trader.

Expected Result

Get verified.

Observed Result

Verification Error
We were unable to complete your trader verification. In order to retry please reach out to our support team by creating a support case.

Platform

Google Chrome.

Operating System

Windows 11

2

As an individual, just proof of address (bill <3 month for eg) , national id.
*or bank document that matches your exact name and address.

As a business just your business id (mine include address, name etc… on a single document)

From what I seem on this forum, some countries are more difficult to get verified, like China.

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