Trader Verification 3 times rejected (meanwhile 5x times)

General Issues & Bug Reporting (Fab)
1

Summary

Hello,

i got 3 times rejected now on my Trader Verification. I dont get any information what is wrong. I don’t know which document is necessary. I have sended out 3 different documents, to proof that my company is valid and registered. It all worked on sketchfab and other stores. Why do i always get rejected on FAB without any information?

Please help

Greets Phil

What type of bug are you experiencing?

Documentation

Steps to Reproduce

just try to register on fab

Expected Result

i expect to get a approval or at least an information why i get rejected

Observed Result

nothing happens

Platform

PC

Operating System

PC

2

I have the same problem. I keep sending incorporation Certificate and Bank statement, but it keeps being rejected with an error that it can’t verify some information without any clarification and fab support saying please provide a document that will accepted or refer to your legal representative.

This is ridiculous since the documents i provide gets accepted everywhere. Also, they do not allow you to attach multiple documents. You can attach only a single document every time.

2 Likes
3

i merged all the documents into one PDF file and sended it out again. But i got now my 5th rejection. They didn’t accept it again. Iam lost.

1 Like
4

Hi everyone. Please reach out to https://support.fab.com/s/?ProductOrigin=FabSupport. They may be able to provide more information about what’s causing verification problems.

5

hi abby,

i allready did and got this vague and generic answer.

Screenshot 2024-11-07 130942
Screenshot 2024-11-07 130942612×405 10.9 KB

2 Likes
6

hello?

7

hey abby, is there any possiblity to get more informations? Meanwhile i got rejected 5x times. I also merged all documents into one PDF File. I still don’t know what the problem is. Please help. We had no problems to sell our products on sketchfab. Its now round about two weeks, that we can’t sell our products, since FAB is online. Please help!

8

hey abby, do you can help? I still having problems since minimum 3 weeks now. Iam relativley frustraded meanwhile, but i still don’t wanna give up hope. Please Help! What is the problem? Why don’t we get more information? I fell a bit lost at the moment. I got rejected 5x times now.

9

Hey Abby,

iam sorry for spamming, but this is the only option i have left. I tried everything else. Mail, SketchFab Legacy Support, SketchFab discord and here. Please help.