Too many unanswered questions on answerhub, and no reply from Epic on bug reports

[DamirH]

@Amanda.Bott

Our teams have been growing and I’m hopeful that we can do more to direct folks your way. The decline in Epic presence in the forums/AH is the culmination of a number of facts. The priority for our devs is development - with you all being a more mature community, we hope that you can support one another for much of the simpler questions. With the growth of our community team, we can spend more time in the forums and bring light to topics. That said, the three of us can’t be everywhere on top of our other responsibilities, but we’re doing our best!

Re: the bug submission form - We’ve found that the quality of bugs that come in with the form are much better and our team is able to address more issues. It was my understanding that many members of the support team will redirect to helpful links and work with you to get the info you need. We do recognize that it can be difficult to reproduce an issue if it’s part of a larger project, but if our team can’t repro the problem, it makes it challenging to resolve.

As far as incentivizing folks to answer questions in either location, we’re totally open to feedback. Agreed that we don’t want it to be too easily manipulated, but we’ll brainstorm ideas and feel free to drop yours in!

Hey Amanda,

Thanks for the detailed response. Honestly I think the biggest issues here are the axing of the wiki with no update in sight and AH being the anti-thesis of user-friendliness. You know better than us what’s cooking behind the scenes and whatever it is, I beg of you to do something to actually empower the community to help themselves. Ever since the Wiki died all we have is this forum and AH which works on UDN because you guys have internal notifications and assign tickets directly to devs, but on the public AH things just fall into obscurity 99% of the time, it’s unusable.