to developers, ue 4.14 crashes! - Error: 0x887A0006 - 'HUNG'

hi Doug.
i downloaded 4.14 again. i found out what i was doing wrong. verrry stupid mistake when i imported my model. i forgot to click the import animation button!
this fixed it!! it doesnt crash anymore.

sorry for wasting your time. and thanks for all the help guys! happy uediting! lol :slight_smile:

It has happened twice to me today, while opening the default unreal mannequin the program simple crashes.

well i think i spoke too soon. i thought the crash problem was gone. but its back. :frowning:

all im doing…
i import my model with animation. i click on import animations
it imports my model and the animation. but my animation is black in the content browser.
i can drag the animation into the scene, run it & see the animation.
but this is where ue crashes, … if i double click my model or the animation. ue crashes.

ive tried to update my video card driver but it tells my i already have the best driver for it.
i could buy a much better video card but id like to know what someone at ue (the developers) recommend 1st.
(note. 4.13 never crashes) i could go back that i guess, but i want all the new cool stuff.

Hello I am also a blender user and have not had any problem with 4.14 yet. Is it possible for you to share a model that causes the crashes? The blender file if you don’t mind.

If it’s from Blender it could be an issue with the Blender FBX exporter

I’ve had issues with Blender to Unreal using the FBX exporter but never a full crash of Unreal. Maybe there is a bone scale issue. That has given me errors before which may lead to a crash on other systems.

my model is from milkshape 3d. but it also crashes with models from blender.

i played around with the settings with the fbx importer when i load my model. i double clicked the animation & it opened normally. but then i double click the model or switched to skeleton & ue 4.14 crashed.
ill share my model if you want to test it.
i was wondering if anyone would take a screen shot of your fbx importer settings with a model with animation. so i can see what settings your using.
for now thou. im going back to 4.13. i never have any problems with that one.

hi Doug. i will try what you suggested. all also provide my model soon. thanks!

im not sure if this means anything. but most of the time when ue crashes my pc has a little message saying that my video card kernel stopped working & has recovered…

hey paul would you mind sharing your pc specs? and graphics card?
if you havent had any crashes,really?

id like to know what os u have & graphics card. thanks if u can do this

I’ve had crashes with Unreal yes but mostly due to my own mistakes. Also I did experience this crash that you speak of when I downloaded someones testfile from the ANSWERHUB. The problem there was an EMPTY that was created(they were using 3ds MAX I imported it into Blender) made Unreal crash when you imported as SKELETAL MESH. Anyway I have more than 1 pc running Unreal so I can list other specs.

Xeon e5 - 1620 3.6ghz
24gig DDR3 ECC ram
Geforce gtx 970 & Quadro K600(in same pc yes)
Windows 10

i have windows 7 ,nividia geforce gtx 460m
4.14 crashes alot for me. most of the time its when i double click the animation. which is all black like it didnt import
i wonder if its my video card? seems like im the only one having problems with it crashing. :frowning:

thanks for leaving your specs :slight_smile:

Hi everyone.

With the latest releases, we are aware that many users are experiencing a variety of similar crashes with the error message: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’). For these crashes, something is causing your graphics card to hang, and the engine responds by crashing. Here is the link to the #1 crash in 4.14 - Unreal Engine Issues and Bug Tracker (UE-37999)

Unfortunately we have not been able to reproduce this crash internally at Epic, and we have not been able to narrow down any specific hardware or drivers that contribute to the issue.

If you are able to determine a definite reproduction case (especially if it occurs across multiple computers), please share the details with us!

Additionally, we would appreciate anyone who is experiencing a crash like this to run the UE4Editor.exe with the command line: -d3ddebug
This will add additional DX information to your project logs. After you crash, please gather the log file and attach it to a post in the Bug Report section on the UE4 Answerhub (additional information about how to log a bug report in my signature)

Thank you for your help.

This is what I get when I do print screen at crash, not sure this is helpfull?

hi Stephen. i have been trying all day to run ue with -d3ddebug as Doug advised but im not sure how to do this. ue 4.14 crashes on me all the time . it always happens when i double click the animation.
could you give detailed steps on how to run ue with -d3ddebug?? with the command line?? if so i will run it & give my log information.

Hello! Engine crashes 2 times after i opened skeletal mesh asset -- GTS 450. on 4.13.2 all fine no any problems --


Fatal error: [File:D:\Build++UE4+Release-4.14+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’)

UE4Editor_Core!FDebug::AssertFailed() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\misc\assertionmacros.cpp:332]
UE4Editor_D3D11RHI!TerminateOnDeviceRemoved() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:176]
UE4Editor_D3D11RHI!VerifyD3D11Result() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:225]
UE4Editor_D3D11RHI!FD3D11Viewport::PresentChecked() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:269]
UE4Editor_D3D11RHI!FD3D11Viewport::Present() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:450]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:554]
UE4Editor_RHI!FRHICommandList::EndDrawingViewport() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\rhi\private\rhicommandlist.cpp:1347]
UE4Editor_SlateRHIRenderer!FSlateRHIRenderer::DrawWindow_RenderThread() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:486]
UE4Editor_SlateRHIRenderer!TGraphTask<FSlateRHIRenderer::DrawWindows_Private'::35’::EURCMacro_SlateDrawWindowsCommand>::ExecuteTask() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\core\public\async askgraphinterfaces.h:868]
UE4Editor_Core!FNamedTaskThread::ProcessTasksNamedThread() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async askgraph.cpp:932]
UE4Editor_Core!FNamedTaskThread::ProcessTasksUntilQuit() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async askgraph.cpp:679]
UE4Editor_RenderCore!RenderingThreadMain() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:320]
UE4Editor_RenderCore!FRenderingThread::Run() [d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:454]
UE4Editor_Core!FRunnableThreadWin::Run() d:\build++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread

To run with the -d3ddebug command:

  1. Locate your UE4Editor.exe file. It is probably somewhere like: C:\Program Files\Epic Games\4.14\Engine\Binaries\Win64\UE4Editor.exe (depends on where you installed the Launcher to)
  2. Right-click the file > Create Shortcut (a new shortcut icon will be made)
  3. Right-click the new shortcut > Properties
  4. In the Properties window, in the Target field, after the end quotes, add -d3ddebug (it should look like: …Win64\UE4Editor.exe" -d3ddebug)
  5. Click OK. Run the shortcut to launch the Editor with this command.

After you get this crash, go into your Project’s folder, and find the latest log file in Saved/Logs. Please share this as an attachment on a bug report in the UE4 Answerhub. This log may help us to pinpoint the issue.

Thank you.

Hello! Engine is super crazy! crashes every time(( Dear Epics, please fix issue with D3D11RHI

crashes here aswell gpu quadro 4000m, can’t open skeletal meshes,animations change materials everything crashes the display driver :confused:

its crapp! i im crying :frowning: Engine also crash my win10 PRO x64… first win crash along 5 years