Those nights at Rachel's crash

anonymous_user_5b5e5e4f · May 5, 2016, 3:26pm

hello, I got a problem when I lauch Those nights at Rachel’s, I got a black screen and a crash report. The document “WER881.tmp.WERInternal Metadata” content this:

LowLevelFatalError [File:D:\BuildFarm\buildmachine_++UE4+Release-4.11\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 682]
Rendering thread exception:
LowLevelFatalError [File:D:\BuildFarm\buildmachine_++UE4+Release-4.11\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 239]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\BuildFarm\buildmachine_++UE4+Release-4.11\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:432
with error E_INVALIDARG,
Size=111920400x10510800x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE

what I should for the game work again?

anonymous_user_5b5e5e4f · May 5, 2016, 6:29pm

i got this in the crash report window :

MachineId:21DEC79F4F64A280C4056CABC2014062
EpicAccountId:46b757596d3744c8ae15ec7c1cfc4240

anonymous_user_b666e59e · May 5, 2016, 7:51pm

Hi Akeru310,

If you are experiencing trouble with a released game, you will need to direct those issues to the company, team, or individual that created the game.

anonymous_user_5b5e5e4f · May 7, 2016, 7:43pm

I did but still no response :(. i found the crash report, maybe that will help to understand the problem:

Version=1
EventType=APPCRASH
EventTime=131071036647856180
ReportType=2
Consent=4
ReportIdentifier=115eeb45-145d-11e6-a040-1256c0d85d8f
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=UE4-TheNights
Sig[1].Name=Application Version
Sig[1].Value=4.11.0
Sig[2].Name=Application Timestamp
Sig[2].Value=56989d98
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=556366fd
Sig[6].Name=Exception Code
Sig[6].Value=00000001
Sig[7].Name=Exception Offset
Sig[7].Value=000000000000B3DD
Sig[8].Name=Commandline
Sig[8].Value=!......\TheNights\TheNights.uproject !AssertLog="LowLevelFatalError [File:D:\BuildFarm\buildmachine_++UE4+Release-4.11\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 239] #Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,Out
Sig[9].Name=BranchBaseDir
Sig[9].Value=++UE4+Release-4.11!C://Users//Axel//Desktop//Those-Nights-at-Rachel’s//Those Nights at Rachel’s//WindowsNoEditor//Engine//Binaries//Win64//!Game!2829568
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
LoadedModule[0]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\Win64\UE4Game-Win64-Shipping.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVCP140.dll
LoadedModule[5]=C:\Windows\system32\VCRUNTIME140.dll
LoadedModule[6]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[7]=C:\Windows\system32\ucrtbase.DLL
LoadedModule[8]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[9]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
LoadedModule[10]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[11]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[12]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[13]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
LoadedModule[14]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[15]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[16]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[17]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[18]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[19]=C:\Windows\system32\msvcrt.dll
LoadedModule[20]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\Windows\system32\RPCRT4.dll
LoadedModule[22]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[23]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[25]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[26]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[27]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[28]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[29]=C:\Windows\system32\wer.dll
LoadedModule[30]=C:\Windows\system32\VERSION.dll
LoadedModule[31]=C:\Windows\system32\PSAPI.DLL
LoadedModule[32]=C:\Windows\system32\POWRPROF.dll
LoadedModule[33]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[34]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[35]=C:\Windows\system32\GDI32.dll
LoadedModule[36]=C:\Windows\system32\USER32.dll
LoadedModule[37]=C:\Windows\system32\LPK.dll
LoadedModule[38]=C:\Windows\system32\USP10.dll
LoadedModule[39]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[40]=C:\Windows\system32\ole32.dll
LoadedModule[41]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[42]=C:\Windows\system32\WININET.dll
LoadedModule[43]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[44]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[45]=C:\Windows\system32\shlwapi.DLL
LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\normaliz.DLL
LoadedModule[49]=C:\Windows\system32\iertutil.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\USERENV.dll
LoadedModule[52]=C:\Windows\system32\profapi.dll
LoadedModule[53]=C:\Windows\system32\WS2_32.dll
LoadedModule[54]=C:\Windows\system32\NSI.dll
LoadedModule[55]=C:\Windows\system32\dbghelp.dll
LoadedModule[56]=C:\Windows\system32\WINMM.dll
LoadedModule[57]=C:\Windows\system32\SHELL32.dll
LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[59]=C:\Windows\system32\WINNSI.DLL
LoadedModule[60]=C:\Windows\system32\dwmapi.dll
LoadedModule[61]=C:\Windows\system32\IMM32.dll
LoadedModule[62]=C:\Windows\system32\MSCTF.dll
LoadedModule[63]=C:\Windows\system32\XINPUT1_3.dll
LoadedModule[64]=C:\Windows\system32\WLDAP32.dll
LoadedModule[65]=C:\Windows\system32\DSOUND.dll
LoadedModule[66]=C:\Windows\system32\OPENGL32.dll
LoadedModule[67]=C:\Windows\system32\GLU32.dll
LoadedModule[68]=C:\Windows\system32\DDRAW.dll
LoadedModule[69]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[70]=C:\Windows\system32\dxgi.dll
LoadedModule[71]=C:\Windows\system32\d3d9.dll
LoadedModule[72]=C:\Windows\system32\d3d8thk.dll
LoadedModule[73]=C:\Windows\system32\d3d11.dll
LoadedModule[74]=C:\Windows\system32\X3DAudio1_7.dll
LoadedModule[75]=C:\Windows\system32\XAPOFX1_5.dll
LoadedModule[76]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[77]=C:\Windows\system32\SspiCli.dll
LoadedModule[78]=C:\Windows\system32\uxtheme.dll
LoadedModule[79]=C:\Windows\system32\secur32.dll
LoadedModule[80]=C:\Windows\system32\WINTRUST.dll
LoadedModule[81]=C:\Windows\system32\CRYPT32.dll
LoadedModule[82]=C:\Windows\system32\MSASN1.dll
LoadedModule[83]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[84]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[85]=C:\Windows\system32\samcli.dll
LoadedModule[86]=C:\Windows\system32\SAMLIB.dll
LoadedModule[87]=C:\Windows\system32\netutils.dll
LoadedModule[88]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\PhysX-3.3\Win64\VS2015\PhysX3CommonPROFILE_x64.dll
LoadedModule[89]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\PhysX-3.3\Win64\VS2015\nvToolsExt64_1.dll
LoadedModule[90]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\PhysX-3.3\Win64\VS2015\PhysX3PROFILE_x64.dll
LoadedModule[91]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\PhysX-3.3\Win64\VS2015\PhysX3CookingPROFILE_x64.dll
LoadedModule[92]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\APEX-1.3\Win64\VS2015\APEXFrameworkPROFILE_x64.dll
LoadedModule[93]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\APEX-1.3\Win64\VS2015\APEX_DestructiblePROFILE_x64.dll
LoadedModule[94]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\APEX-1.3\Win64\VS2015\APEX_LegacyPROFILE_x64.dll
LoadedModule[95]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\PhysX\APEX-1.3\Win64\VS2015\APEX_ClothingPROFILE_x64.dll
LoadedModule[96]=C:\Windows\system32\nvapi64.dll
LoadedModule[97]=C:\Windows\system32\explorerframe.dll
LoadedModule[98]=C:\Windows\system32\DUser.dll
LoadedModule[99]=C:\Windows\system32\DUI70.dll
LoadedModule[100]=C:\Windows\system32\nvspcap64.dll
LoadedModule[101]=C:\Windows\system32\WINHTTP.dll
LoadedModule[102]=C:\Windows\system32\webio.dll
LoadedModule[103]=C:\Windows\system32\nvwgf2umx.dll
LoadedModule[104]=C:\Windows\system32\bcrypt.dll
LoadedModule[105]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\Leap\Win64\Leap.dll
LoadedModule[106]=C:\Windows\system32\MSVCP120.dll
LoadedModule[107]=C:\Windows\system32\MSVCR120.dll
LoadedModule[108]=C:\Windows\system32\ntmarta.dll
LoadedModule[109]=C:\Windows\system32\mf.dll
LoadedModule[110]=C:\Windows\system32\ATL.DLL
LoadedModule[111]=C:\Windows\system32\MFPlat.DLL
LoadedModule[112]=C:\Windows\system32\AVRT.dll
LoadedModule[113]=C:\Windows\system32\ksuser.dll
LoadedModule[114]=C:\Windows\system32\mfplay.dll
LoadedModule[115]=C:\Windows\system32\oleacc.dll
LoadedModule[116]=C:\Windows\system32\mswsock.dll
LoadedModule[117]=C:\Windows\System32\wshtcpip.dll
LoadedModule[118]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[119]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\Ogg\Win64\VS2015\libogg_64.dll
LoadedModule[120]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\Vorbis\Win64\VS2015\libvorbis_64.dll
LoadedModule[121]=C:\Users\Axel\Desktop\Those-Nights-at-Rachel’s\Those Nights at Rachel’s\WindowsNoEditor\Engine\Binaries\ThirdParty\Vorbis\Win64\VS2015\libvorbisfile_64.dll
LoadedModule[122]=C:\Windows\system32\XAudio2_7.dll
LoadedModule[123]=C:\Windows\System32\MMDevApi.dll
LoadedModule[124]=C:\Windows\System32\PROPSYS.dll
LoadedModule[125]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[126]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[127]=C:\Windows\system32\SensApi.dll
File[0].CabName=CrashContext.runtime-xml
File[0].Path=CrashContext.runtime-xml
File[0].Flags=65538
File[0].Type=5
File[0].Original.Path=C://Users//Axel//AppData//Local//TheNights//Saved//Logs//UE4CC-Windows-DEF7FAD2436CA08B9CD226A0F72C6B67//CrashContext.runtime-xml
File[1].CabName=UE4Minidump.dmp
File[1].Path=UE4Minidump.dmp
File[1].Flags=65538
File[1].Type=2
File[1].Original.Path=C://Users//Axel//AppData//Local//TheNights//Saved//Logs//UE4CC-Windows-DEF7FAD2436CA08B9CD226A0F72C6B67//UE4Minidump.dmp
File[2].CabName=WERInternalMetadata.xml
File[2].Path=WER2C6D.tmp.WERInternalMetadata.xml
File[2].Flags=65538
File[2].Type=5
File[2].Original.Path=C:\Users\Axel\AppData\Local\Temp\WER2C6D.tmp.WERInternalMetadata.xml
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=UE4-TheNights
AppPath=C://Users//Axel//Desktop//Those-Nights-at-Rachel’s//Those Nights at Rachel’s//WindowsNoEditor//Engine//Binaries//Win64//UE4Game-Win64-Shipping.exe
ReportDescription=The application crashed while running the game