I reinstalled the SDK twice, once with 1r5 and once again with 1r4 with full install.
Try reinstalling your SDK, as seen here:
I’ve checked to ensure the Note 4 is supported and it is, so compatibility is most likely not the cause of the error. If re-installing the SDK does not work, please let me know and we will continue trying to find the cause of the error you are experiencing.
I haven’t been able to reproduce this on my end with the steps provided. Can you provide a sample project this is occurring with? Have you checked to ensure your drivers are all up to date as well?
There is no real sample project, its the same exact out of the box project that comes with unreal 4.13. I can recreate this consistently with the steps provided. My graphics drivers are up to date, just updated, same with the USB drivers.
I tried reinstalling UE but I’m still getting the crash when launching. How could I gather more data to figure this out?
There are a few more options to try on the link above, starting here:
I reinstalled everything again and still the problem persists. I was able to locate a crash log:
I also went through the troubleshooting guide with no luck.
In order to better assist you, I’m going to need for you to provide me the logs from your mobile device.
- Attach your phone to the computer
- Go here: C:\NVPACK\android-sdk-windows\tools
- Open up Monitor.bat
- Launch the program and save the logs
If you cannot get Monitor.bat to open, please go to:
- C:\NVPACK\android-sdk-windows\tools\lib\monitor-x86
- Open up Monitor.exe
- Follow the instructions above
Make sure that you highlight all of the logs, because they do not save unless they’re highlighted.
Thank you!
Do you have another phone you can try to launch on?
Okay, the monitor.bat thing is working now. I can’t find any mention of unreal in the logs when I crash the project.
Log from starting monitor to starting ue to crashing, two testruns:
link text
link text
Heres a log from trying to launch through project launcher - only gives me the splash screen on the phone:
Not currently, no
Can you try launching the project to Windows and see if the same crash occurs or if this is specific to the device you are launching to?
it seems to work on windows just fine.
While I was not able to reproduce this on my end, it may be related to another bug we recently fixed. I’ve entered a bug report, which can be viewed here. You can track the report’s status as the issue is reviewed by our development staff.
Thank you. I’ll try to find another android device to launch to meanwhile
Hi Roksi,
Can you go to \Unreal Projects\PROJECTNAME\saved\logs\ and upload your crash logs here from the editor itself?
Reproduced the crash and got the logs. Edit: the logs dont seem to have tracked much data of the latest session. The crash always just closes unreal editor to desktop without any messages whatsoever.
Found an old Samsung Galaxy Tab 2 7" and managed to successfully launch the project on it. It’s running Android 4.1 so that further backs up the issue being on the Note 4.