Greetings @Marcelo_Bravo !
Welcome to the Unreal Engine community! 
I see that you’re having issues with your Hyperwallet today. Unfortunately, we cannot help or troubleshoot Hyperwallet issues. You will need to contact Hyperwallet. Here is the contact information I was able to obtain in my search:
US/Canada Toll-Free: 1-877-969-7411
Australia: +61 1800-952-928.
All Other Regions: +1-604-900-2318
I hope this helps! 
'- Your Friendly Neighborhood Moderator