[=crowl;425736]
Hey !
It’s Dana. Let me assure you that processes for the Marketplace management are under improvement, and we are scaling up a team of helpful people that you can count on.
I’m really sorry to hear about the number of emails that have gone unanswered. Over the past week we’ve made internal changes that will dramatically improve . We’re putting more resources behind - not taking them away.
Especially while we get new systems in place, primary communication with the team will take place over email via the marketplace-support alias. way, the whole team has full visibility, everyone is accountable, and together we will better support sellers and speed up the time from review to staging to release.
As for updating content, please test your content against 4.10. If it works (most likely, it does) just shoot us an email and the tag will be amended.
Also, all sellers will be getting an email when we release 4.11 Preview 1. We’ll kick off 4.11 (and subsequent point release) testing early to get ahead of the curve so that when the production-ready build ships, there will be minimal delay on making Marketplace updates live.
Please sound off with any other concerns! We’re here for you.
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Thanks for the heads-up Dana, and thanks for taking away some of the worries I had.
Also Just gotten two emails from the marketplace, one replying to a previously unanswered email, and another with info on the newly submitted package.
thank you!
[=‘[Epic]
;425765’]Hey there!
Just echo Dana here and address some concerns, please do reach out to us on our support alias and if you need a point of escalation, I will be your point of contact on that. Generally if you find that you haven’t received a response from us for more than 5 business days please do feel free to reach out to us.
Thanks,
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Likewise, thank you Stephany!