Rosajoel
(Rosajoel)
August 21, 2025, 4:57am
1
Summary
The product I purchased is not in the library.
What type of bug are you experiencing?
Purchasing
Steps to Reproduce
The product I purchased is not in the library.
Expected Result
The product I purchased is not in the library.
Observed Result
The product I purchased is not in the library.
Platform
Chrome
Fab is a digital marketplace that offers creators a single destination to discover, share, buy and sell high quality, real-time-ready game assets, environments, VFX, audio, animations, characters, plug-ins, and more.
Operating System
PC
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Additional Notes
I contacted them via email, but they didn’t resolve the issue and told me to contact them on the forum.
Arodi007
(Pixiebell Games 💼)
August 21, 2025, 8:55am
2
Try to use the inbuilt Fab Plugin from the unreal editor and locate your purchased product.
The fab library from epic launcher often bug out.
Rosajoel
(Rosajoel)
August 22, 2025, 1:52am
3
I can’t find it in Fab or Epic……
Arodi007
(Pixiebell Games 💼)
August 22, 2025, 4:26am
4
Contact the fab staff on: support.fab.com/s/?ProductOrigin=FabSupport
and explain them what you already tried.
Rosajoel
(Rosajoel)
August 27, 2025, 6:44am
5
I can’t find it in Fab or Epic…… I inquired but the issue was not resolved.
Arodi007
(Pixiebell Games 💼)
August 27, 2025, 7:59am
6
Just to make sure, the plugins you owned are not showing up inside Fab Plugin as well ?
(note: you will need to sign in from the fab plugin too, to view your plugins)
Rosajoel
(Rosajoel)
August 28, 2025, 2:25am
7
I don’t see it. I have a purchase history, but I can’t find it anywhere.
Rosajoel
(Rosajoel)
August 28, 2025, 6:02am
8
I ended up asking for a refund.….. Thank you for your reply.
1 Like
Arodi007
(Pixiebell Games 💼)
August 28, 2025, 7:12am
9
I would prolly do the same to be honest, fab staff are very slow fixing things especially for that particular bug where the fab library just bug out for lot of people since launched.