The product I purchased is not in the library.

Summary

The product I purchased is not in the library.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

The product I purchased is not in the library.

Expected Result

The product I purchased is not in the library.

Observed Result

The product I purchased is not in the library.

Platform

Chrome

Operating System

PC

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Additional Notes

I contacted them via email, but they didn’t resolve the issue and told me to contact them on the forum.

Try to use the inbuilt Fab Plugin from the unreal editor and locate your purchased product.

The fab library from epic launcher often bug out.

I can’t find it in Fab or Epic……:sob:

Contact the fab staff on: support.fab.com/s/?ProductOrigin=FabSupport

and explain them what you already tried.

I can’t find it in Fab or Epic……:sob: I inquired but the issue was not resolved.

Just to make sure, the plugins you owned are not showing up inside Fab Plugin as well ?

(note: you will need to sign in from the fab plugin too, to view your plugins)

I don’t see it. I have a purchase history, but I can’t find it anywhere.

I ended up asking for a refund.….. Thank you for your reply.

1 Like

I would prolly do the same to be honest, fab staff are very slow fixing things especially for that particular bug where the fab library just bug out for lot of people since launched. :dotted_line_face: