the product i purchased is not in my library of fab

Summary

Hello, i have purchased the ‘Black Eye Camera’ plugin for unreal in fab , i can’t find it in my library of fab, it doesn’t appear.But it only appears in epic launcher library.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

Steps to Reproduce

I bought this plugin by WeChat Pay

Expected Result

The ‘black eye camera’ plugin for unreal can be seen in my library of fab.

Observed Result

This plugin can’t be seen in my labrary of fab.

Platform

edge, chrome

Operating System

windows 11

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Hey @ltc345 ,

Thank you for reaching out!
Please contact our support team and they can help you get it sorted out. https://support.fab.com/s/?ProductOrigin=FabSupport

Thanks!

Thanks.

Hello , i have filled the support request form ,trying to contact your support team, but the form can’t be submitted , when i click the ‘submit’ button, there is no response. I have used edge and chrome browser , both of them can’t submit the support form.

Hi there,

Sorry to hear that. Are you able to post a screenshot of what happens, or are there any error messages you are receiving when you try to submit a ticket? Any additional information will be very much appreciated. Thanks!

Hey there,

Please make sure you are logged in when trying to submit a support ticket.
This might be the issue here.
What happens when you try to search for the item on Fab.com, does it show up as owned?
Thanks again for any information.

(post deleted by author)

I have logged in when trying to submit a support ticket,nothing happened when i clicked the ‘submit’ button , no error information appeared either.

The web page of product i have bought shows 'Saved in My Labrary ', but it can’t be searched out in my fab library.Thanks.