Unfortunately we are only able to provide support in English. Can you please translate the error message for us?
Can you also please provide additional information:
- Your operating system
- What action you take before this error occurs
Someone may correct me but I suspect this dialog says something along these lines: “This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package”.
This is a common message users see if the .msi file they are trying to use is corrupt. Please try downloading the installer again.
We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.