hi there,
there was a problem with geometry made within rhino with VisualArq, and also with geometry that had edge softening applied, the objects didn`t appear. After that i checked, and found out tha i still have the old direct link, tryed to uninstall it, but without success. The Toolbar was still there, from both directlink toolbar and datasmith toolbar, but not functioning. So i uninstalled epicgames and all that i found from the PC and installed it again. Still not working .... so whats the matter ...?!
thanks
Hello ,
Thank you for contacting us and sorry to hear about this problem with the plugin, you will need to manually remove the old toolbar and then fully uninstall and reinstall the plugin.
Please go to the add/remove software and uninstall the Datasmith Exporter Plugin for Rhino, then open Rhino and remove any Datasmith toolbar from your environment. Then you should be able to reinstall the plugin, and if you are still having issues please contact us directly so we can best troubleshoot this. Here is the link to contact us: https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.
hi Vincent,
the stupid thing was:1. even when i uninstalled the plugin the toolbar was still visiblie in rhino ...2. when i tried to install the new plugin it was not functioning , unknown command! So i tried to find out if it is by the rhino plugins, wasn`t there, so i started to look where can i find rhp. or rui. format on the PC OS, so I find it somewhere and loaded it manually ... and it started working .... but this shouldn`t be the way to install plugin , it was a big big struggle. till solved ...
Hello ,
Thank you for the follow-up and glad to hear you were able to find a way to get it installed and work for you. The feedback you are providing is quite helpful and will let our team know about this behavior.
The problem with the toolbar still being there is a Rhino issue that we unfortunately cannot automatically resolve and get the installer/uninstaller to remove. If there are improvements to how this is handled within Rhino we will be sure to update it to make it easier.
If you get this issue again when trying to update the plugin in the future please contact us directly so we can make sure to investigate the problem further. https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.
I was having the same problem. Thank you, your solution worked for me too.
But still the synchronize command doesn't open Twinmotion like it did for rhino6. I have to manually open it and import the rhino file.
I am having the same problem and having some problem trying your method. How do you find the file of that format and how to load them manually? Thank you
