Test my game to confirm cross-play functionality between Epic Games Store and Steam.

Distribution Onboarding
1

I have received a feedback for […]. Thank you very much

I received Moderator’s feedback to test my game to confirm cross-play functionality between the Epic Games Store and Steam in order to launch for purchase. I opened a new private case, 00637241, on 10/14/2023. However, I still have another case, 00624854, which was opened on 09/15/2023 and is currently under the status “Waiting on Internal.”

[ I’m concerned about whether my new private case, 00637241, opened on 10/14/2023, will be addressed, given that case 00624854 from 09/15/2023 has not received a response. ]

Furthermore, I am unable to change the priority of my new private case, 00637241, to high.

Thank you.
Jean-Francois

2

Hey there J_Tox,

We want to apologize if it seems that your original case hasn’t been viewed. Your first case (00624854) was redirected to a specialized team due to the subject of the issue. Your newly submitted private case will be handled accordingly. We appreciate your patience and will answer you as soon as possible.

We hope this helps!

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