Hello,
Thank you for reaching out for support! I understand that you’re trying to download your game to your account, but you’re unable to do so. I’m happy to help with this!
Can you tell me how you’re trying to download your game? Have you granted yourself an access key for the Live sandbox? Once I understand the process you’re taking to add this game to your account, the more I can help!
I look forward to hearing back on this!