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support (TIME IT TAKES)

hello everyone… hope everyone is doing well just came in today to say how unhappy i am with the support i have received with my actual unreal engine account. I have an Xbox account linked to my account which i have been trying to get off for over a week now. 5 emails and tons of questions. And now my first forum post can anyone from customer service see anything and contact me or am i gonna be waiting a life time and should just find another game to play or engine to run on… please not trying to be rude just confused on why it has taken so long