Support.fab.com not working properly on chromium

Summary

PROBLEM :

Hi, I tried to reach fab support through “support.fab.com” but it is broken on chromium based browsers cause i only tried it on chrome and edge.
The problem is that the “upload icon” is way bigger and hasn’t left any space for other things like “text box”, So user can’t fill up form. (i think something is wrong with CSS).

THINGS I TRIED TO FIX :

  1. I reinstalled chrome and tried on edge but still not fixed.
  2. I disabled all plugins, and tried with fresh edge installation but still not working.

LOGS and Screen Recordings of reproducing Issue :

Here are logs and screen recordings : FabSupport - Google Drive

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://support.fab.com/

Steps to Reproduce

  1. Open chrome
  2. Go to https://support.fab.com/

Expected Result

Upload button should stay small and leave room for text box and other elements of form.

Observed Result

Enlarged “upload button”, and disappearing of “text box”.
So due to huge size of upload button, user can’t fill up form and submit.

Platform

Problem on Chromium based browsers.

Operating System

Windows 10 pro, 64 bit.

Upload an image

Video

Bro, what more info do you need, i gave you everything, from reproducing it on video to browser and network logs

Hi @Alexjr977,

Thank you for the report. The support web form link is opening correctly on our end. Please try the following web form link and see if it works for you:

https://support.fab.com/s/?ProductOrigin=FabSupport

1 Like

Wow, idk if you guys did some changes, but it is fixed now.
Thanks you

1 Like

That is fantastic to hear! :slight_smile:

Is anyone else still experiencing this issue?

1 Like

It working now thanks :blush:

2 Likes

EMP-17135 is ‘Closed’ as ‘Fixed’. The issue will be addressed in .