Substance plug in for ue4 error! (packaging)

Substance is already enabled in the Window → Plugin
Substance file SBSAR is also fully working in the editor

BUT THEN WHILE PACKAGING MY GAME…

Hey slardarrr,

Thank you for taking the time to report this issue, and we appreciate your patience while awaiting a response. In order to assist you in an effective manner and to increase our support within this section of the AnswerHub, we would like to see if you are still experiencing the issue you are reporting in engine versions 4.8.3 and/or 4.9.2?

You might find our documentation on Plugins and the in depth overview on our Documentation and our Epic Wiki links found below.

Plugins Unreal Docs

Plugins Epic Wiki

Let me know if you have other questions.

Thank you,

Andrew Hurley

Andrew,

I’m new so I’m not sure, but when I try to load the “Atlantis” project, it tells me I need the “Substance” plug-in. When I click to get it, the Marketplace screen gets stuck and I am unable to get back to it without quitting the Epic Games Launcher. C Pic below. Thanks! …dave

Hey TucsonDoobie,

This seems like a launcher issue and not an issue with the plugin. Have you attempted to exit and restart the launcher and/or restarting your PC to see if it is a connection issue?

Thank you,

Andrew Hurley