Submitted asset stuck in "Pending approval"

General Issues & Bug Reporting (Fab)
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1

Summary

I have a plugin asset stuck in “Pending approval”. I got earlier an email of required changes, I have done the changes, but since review, the plugin asset has been stuck on “Pending approval” state, and by clicking Cancel Submission, nothing happens. Not sure if known issue currently, but can’t cancel the current already reviewed submission.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Go to Listing.
Press Cancel submission.
Nothing happens - cant change the listing with new required adjustments.

Expected Result

Could edit the plugin Fab page, and then submit again.

Observed Result

Nothing happens when canceling submission, and it should be already listed as “Changes required” not, “pending approval”.

Platform

Firefox, chrome

Operating System

Windows

Additional Notes

Not sure if this is known/global issue currently.

2

Here on my side too and the support link is not working anymore…

1 Like
3

Our last product stuck on pending approval too.
What we’r gonna do now?

4

Same here.

2 Likes
5

Update, now its stuck in “Pending Cancellation”..

6

Same here.

8

Same here. I cannot cancel the submission too, my product is stuck now

9

EMP-17219 changed to ‘Need More Info’. We’re missing information that would help us determine the source of the issue.

10

Hi, @smaam , can you please provide the listing ID so we can check what’s happening? we have no way of knowing your seller ID from the forum posts.
Same applies to anyone else in this post who would like me to check on their stuck listing (if it’s been a day or two it’s a normal moderation process), but if it’s truly stuck - please feel free to list the IDs here so I can help