Submit W-8BEN form fails with correct name and email address

Summary

  1. Got the creator code
  2. Managed to enter al the correct Trader Verification information
  3. the very last screen the #2 Submit fails and no matter what entered email and name are both wrong!

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/taxInfo

Steps to Reproduce

Login to our fab account and try to submit the Trader Verification, we authorize the Fab staffers

Expected Result

Move on to the Tax Setup

Observed Result

Stuck in W-8BEN

Platform

FireFox

Operating System

MacOS

Additional Notes

Cannot complete the registration

None of the support emails come through to two of our gmail accounts, if possible can support contact me in a better emailing address (I will not abuse) or completely form-based so we can finish this registration.

All else is FANTASTIC, very happy and really impressed with how the forms for taxation and so on are organized. One of the best I have seen.

But without the tax form pushed through there is no way I can add the credit card for payouts and etc.

I recommend that you do not create deep pipelines, 2-steps max else this happens.

We retried the tax form again and again, in multiple browsers… same anomaly occurs both email and the signee id is rejected.

D

I guess fab does not want us in their store.

I have the same problem, I’m trying to create account to migrate from sketchfab. Please help.