Stuck on Step 3 on Island Creator program for almost 3 weeks

I applied for the Island Creator Program on June 9th and the next day my application progressed to step 2 and has been there ever since. I haven’t received any kind of email pertaining to my application. This is incredibly frustrating as I have gone through four different support agents. One told me to wait 3-5 business days after applying, and another said there was no timeframe for receiving the hyper wallet activation email. Please help if possible!

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