Stuck on "Please Wait..." status when downloading the engine

I have been unable to download the unreal engine 4 software from the library. I have been stuck on the please wait status for a long time… can someone please help?

Hi testbug10,

Please try the troubleshooting steps in the ‘Launcher is unable to download content’ section in the guide below. Post back here to let us know if it works for you or not.

Hi testbug10,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try my suggestion above and post back here with the results.