stuck in "finding server" after map update

hi, I’ve recently updated my fortnite map and after the update i have been not able to join the map. when i try to join the published map i just stay on the “finding server” screen. it will let me launch the map in creative through UEFN and start a game their. i have spoken to support and they said its because i do not have any non UEFN map. i created a map through creative but I’m still having the issue of being stuck on the “finding server”. i have tried all of supports recommendations but to no avail. any help is appreciated, thanks.

im going to unpublish the map and republish. will update if this fixes it

it did not work