Stuck at Push to Stage

Distribution Store Presence & Configuration
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We have an Offer that we are unable to push to stage because it is stuck in draft status.

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We’ve filled out everything that is required but it is saying that the General Details aren’t completed, thus not getting the check mark, and keeping it in Draft status so that it can’t be pushed to stage.

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Is someone able to help please?

Thanks!

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Hey there Isokron,

Welcome to the forums! We’re sorry to hear that you are having issues being stuck in the draft status. We wanted to let you know that we are looking into your issue and we’ll get back to you as soon as we can.

Also, we were able to locate a private case you sent to our support about the same issue. Would you rather us continue your support on the forum or within the support ticket? Please let us know!

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Hi BriteJam. Support via the forum is fine (if anyone else has the same in the future then maybe this thread might help them). Cheers!

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Hi BriteJam

Just following up on this one. If there’s any more information we can provide that would potentially help you sort out the issue please let us know.

Many thanks

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Hey there isokron,

My apologies for the delay in getting back to you. We have forwarded your issue over to our service delivery team to investigate what is causing this draft issue. We haven’t forgotten about you!

I should have an update for you as soon as possible. We really appreciate your patience!

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Hey Isokron,

Once again, we would like to thank you for your patience with us. It seems that you may have run into a small bug that caused the tool not to register. the General Details portion was completed. Our team has taken a look and has fixed this issue. You should be good to go to push your product to Stage!

Here’s a great tip if you run into this situation again or need the tool re-evaluated. Make a quick change in the affected section. In this case:

  1. Select General Details
  2. In the Short Description box, add a character (or type a short word)
  3. Hit save, then go back to remove the added characters
  4. Hit save again

This essentially re-configures the tool to recognize that changes have been made and completed.

We hope this helps, and if you run into any other issues, please let us know.

Good luck & have fun! :slightly_smiling_face:

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Hi BriteJam

Thanks for this. Looks to be working now. We’ve got another issue but I’ve created a separate appropriately named forum thread for it.

Cheers

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