store settings - website 404 - we need to be able to write comments back to reviewers

Distribution Onboarding
1

Hi,

I’ve been told there is a 404 page not found for my website by the reviewer, this isn’t the case, the website is access hundreds of times a day.

What do I do here? as the reviewer will send the same comment back after i submit the webpage again, is there anyway to add comments to the reviewer?

Thanks.

2

Hello @tmcraig08

The currently broken link is the social media link provided within your product page. The other links tested, the main website and privacy policy, are confirmed to work as intended. I hope that clarifies the confusion!

1 Like
3

Thank you that is perfect! please if you have the ability can you pass on that knowledge is needed. The reviewer needs to be more specific, especially when we cannot comment back!

Thank!

1 Like
4

Absolutely! We apologize that the intial note wasn’t more specific.

Have a great day!

1 Like
5

Coming back here as no one is looking at the ticket that I created. I have the same problem as before, I have checked ALL links and they work fine. yet its come back saying that it doesn’t work.

Where do I go from here as there is literally nothing I can do, the website is working ive uploaded pictures of it working. wasting so much time on something so simple.

Thanks,

6

Hey there @tmcraig08,

We already circled back within the Private Case, but answering here as well in the event someone looks for answers here as well.

Any time text or images are updated the whole product page gets reviewed once again for quality assurance & moderation. As we have opened the Self-Service Publishing Tools to the public we are experiencing a bit of a higher turn around time on these processes and are working at getting these improved as we grow with our user base.

Best,

7

It seems like you’re facing two distinct issues related to the Epic Games Store:

  1. Website 404 Error for Store Settings:
    If you’re encountering a “404” error when trying to access store settings on the Epic Games Store website, this could indicate a problem with the URL or the website’s functionality. Here are some steps you can take to address this issue:

    • Clear your browser cache and cookies and try accessing the settings page again.
    • Ensure that you’re using the correct URL to access the store settings page.
    • Try accessing the page from a different browser or device to see if the issue persists.
    • If the problem continues, consider reaching out to Epic Games Store support or checking their official forums for help.

  2. Writing Comments Back to Reviewers:
    As of my last update in September 2021, the Epic Games Store allows developers to respond to reviews left by players. Here’s how you can typically do this:

    • Log in to your developer account on the Epic Games Store.
    • Navigate to the section where you can view the reviews for your game.
    • Find the specific review you want to respond to and look for an option to reply or leave a comment.
    • Craft your response and submit it.

If you’re not seeing an option to reply to reviews or if you’re encountering technical issues when trying to do so, here are some steps you can take:

  • Check the official Epic Games Store developer documentation for guidelines on responding to reviews and any troubleshooting steps.
  • Ensure that you’re logged in with the appropriate developer account that has the necessary permissions to respond to reviews.
  • If the feature seems to be missing or not working as expected, consider reaching out to Epic Games Store support for assistance.

Keep in mind that the user interface and features of online platforms like the Epic Games Store can change over time. Therefore, for the most accurate and up-to-date information, I recommend referring to the official documentation and support resources provided by the Epic Games Store.