"Sorry the credentials you are using are invalid"

i have Epic Games account but when i log into Epic just to install unreal it shows “Sorry the credentials you are using are invalid” can someone tell me how can i install unreal or can fix my problem?

Hi jayroy,

I’m sorry to hear that you are having trouble. Could you please e-mail accounts@unrealengine.com with your display name, registered e-mail address, and a description of your problem? They will be able to assist you with getting your account credentials sorted out.