Sorry the Account credentials you are using are invalid

Development Getting Started & Setup
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1

I just downloaded UE4 but when I try to start it with the same information that I use when logging in on the website (which works fine) I get the message “Sorry the Account credentials you are using are invalid”.

Any help?

(i already wrote to Accounts@unrealengine.com but was redirected to the answerhub)

2

Hi,

I’m sorry that you were directed to the AnswerHub. I have contacted a member of our Customer Support team and they have sent an email to assist you.

Cheers,

TJ

3

What was the fix? I’m having the same problem =(

Thanks in advance

4

Okay…I’m just being dumb. Lol I was using my display name to try to log on when its asking for email.

All good now!
:wink: