" Something went wrong, try again later " error shows up for colleagues, but not for me (who uploaded the model)

Hello everyone. I have an issue with the model not loading for clients and colleagues.

I've added a model to the cloud to share with colleagues and clients. Now my colleagues are getting the " Something went wrong, try again later " error (red letters) and the model won't load for them. Also after an hour of waiting. I tried opening the model too, and I get the same error, but only before I enter visit https://twinmotion.unrealengine.com/. After I visit the cloud overview website, I can access the model via the same link that gave me an error before without problem.

When I restart my pc, the error returns for me, untill I visit https://twinmotion.unrealengine.com/ website again.

I'm not sure what is happening. Does anyone know?

Kind regards,

Tom Kramer

Hello

Thank you for posting in the community and reporting this behavior. We have had some other reports of a similar behavior and are currently investigating this issue. Would you be able to report a bug so we can better investigate your issue by following this link: https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.