hello my game work properly on my end - but some people have this crash on the beginning off opening the game - and the game dont launch . Image
im using UE4-27
what should i do and how to debug a game that doesn’t open ----
PS : is reviewed and released on steam store
so it works on steam support team also
Ask them for some info about their hardware and installed stuff.
Probable causes:
- their graphics card is from stone age, with small VRAM and unreal wants more
- memory in their old PC is just not enough for unreal
- they may have installed on .NET or something else that is old
- you may have some plugin linked in project that requires some weird stuff
And ask them for crash log from unreal (dont remember where it is right now).
ps.
I hope you did not sell it yet, its all in early access. 
1 Like