[SOLVED] Sketchfab-upload: after API Token dialog comes "whiteframe"

Development Asset Creation
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1

Hi there, sorry for this primitive topic but i love the feature to upload my stuff on Sketchfab.
After the update to the latest version ( 1.0.3.3939 ) i have two issues i want to share and fix.

If i want to upload my model to Sketchfab

-> After API Token dialog comes a “whiteframe” i couldnt do anything else, just close it. No error message to confirm

-> I saw this effect also when i try to open the Helpwindow , everything was white inside but here i get a errormessage about a stopped script, never had this in versions before !!!


Even after some tests i couldnt fix the problem, could anyone help me out ?!

  • update graphic card driver

  • try to install an older CR version. sadly it didnt work anymore, message force me to update

- https://support.capturingreality.com/hc/en-us/community/posts/115000773131
workaround 

Win7 Pro 64

latest Chrome,Firefox Browser (which always workedfine)
i7 6950X
12GB TitanX (Pascal)
128GB RAM

 

 

2

Hello Max,

 

Did this error occur on same configuration before (same HW, same OS)?

From our experience this might be a problem with IE version. We recommend to install IE 11 on Windows 7, you can download it here:

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

 

please let us know if this helped.

 

3

Hi Kruzma,

after installing IE11 it seems to work again, very strange that this problem comes with your update, anyway it works and makes me very happy !

Even the helpwindow isnt white anymore :wink:

Thank you !