I noticed that a couple of assets from the Permanently Free Collection we had on the Unreal Marketplace are NOT free anymore since they’ve migrated to FAB.
Both of these still have the ‘Permanent’ and ‘Collection’ tag attached to them on Fab, but now have a price tag of $13.99.
Since most of the other assets of this collection are still free on FAB, I believe and strongly hope this is just a settings mistake that will be looked into.
Many educational content creators, including myself, rely on these permanently free assets to use in courses and I have about 15.000 students who can now not follow along with the content which I spent many months developing.
We pick these assets specifically because, as the name suggests, they should be permanently free and accessible to all of our students.
It would be great to get this looked into or an answer on what’s going on here.
I already reached out to support, but there hasn’t been any progress.
Is the asset marked as owned on your account? I’ve read on other threads regarding FAB that with time owned items seems to be relinked back to accounts. It might be a database processing function that just takes time. I’m guessing the team might be successively migrating / updating asset links to user accounts.
Hey, they are linked to my account and show up as owned and that is also the case for students who already claimed them in the past.
However I have hundreds of new students coming in every month going forward and they’ll need to claim them for the first time to follow along with the educational content.
This also goes for the students that haven’t reached that particular part of the content yet where the maps are introduced.
When opening up the page in an incognito window, it shows $13.99 and this is what students that haven’t claimed them in the past will see.
Then I’m guessing the packs may be treated as temporarily free at a set month. Maybe someone didn’t fill out a database column boolean marking them as permanent. I can only guess from my experience with databases.
I’m guessing uploading it to a cloud server and distributing it to your students is probably against TOS.
People just have to wait for them to fix the bug. Hopefully they will get enough feedback to merit a database check. Wish I could help more but I’m just a fellow user.
Thanks for the input.
Yeah it does feel more like a mistake than anything else.
I really hope it’s not something like the contract with the asset creator only being valid for the Unreal Engine Marketplace, but since FAB is a different platform the word ‘permanent’ doesn’t apply anymore…
But even if that’s true it would be helpful to at least get an answer to be able to take some sort of action and not just wait around.
Everything you owned on your Unreal Engine Marketplace accounts is still yours and the UE license of the Marketplace applies regardless. Either you bought the products or were free.
Except the concern OP brought up is his new students, and in extent all new users, who didn’t claim the assets back in time, thus missing the assets used in the courses and projects.
From what I’ve noticed a lot of the permanent assets that should be available are below the scroll line of a 1080p monitor. Maybe the person responsible for the conversion only did what was on screen and forgot to scroll down to process the rest?
It appears the issue has been fixed and the assets are now available for free on FAB again.
Thanks everybody for chiming in and thanks to whomever at Fab took care of this!
