[SOLVED] License server down?

I just downloaded the demo and it worked for a few hours.

Had a crash when trying to build a model, now every time the software boots it asks for credentials, times out, and claims that it can’t get a key online.

Tried the unlock.bin route and got:
License file generation failed. Please try again later or contact our support team.

Tried a reinstall, same issue.

Please advise.

I can report the same problem; I’m using the demo and the experience was the same.

Tom from N/A wrote:

I can report the same problem; I’m using the demo and the experience was the same.

Well, that’s pretty frustrating. If these guys can’t handle demo licensing like a professional company, why would I throw a mountain of money their way on a full version?

I also sent in a support email about this hours ago - nothing in response.

Time to find a competitor.

UPDATE:
Now the online activation “completes” but immediately pops this dialog:

Application Update is Required
You need to update the application before you can continue. Please download the new version from your web account.

This is a blocking dialog with the only option being CLOSE. (which kills the app)

Of course, there is no “new version” on their site to download.

These guys need to get their stuff in line, this is some amateur hour DRM / Licensing crap.

Hi Nope McStoppingSpan
What version of RC are you using ? it looks like a very OLD version is installed. Get the latest build from here: https://www.capturingreality.com/My

Hi All.
We have found the issue why it‘s requesting the download in a loop, we will soon release a solution for this…

Hi
Problem FIXED, download the working DEMO from: https://www.capturingreality.com/My

Thanks, Wishgranter! Hope there’s some new automated testing to go with the fix :slight_smile:

Hum , still have the issue !
Request to download new version again and again :frowning:
Painfull …

Hi olivier.hoachuck

We already working to fix teh DEMO version issue… should be done in 2-3 hours form now…

same problem here. Patiently waiting. :slight_smile:

Check it now. It is working now…
You need to download the latest build of the DEMO…

Thanx !
waiting for it.